Flexible Exchange Policy

It’s easy to cancel and exchange your tickets, so you can book with 100% confidence. Our Flexible Exchange Policy lets you cancel your tickets for a full refund within 48 hours of purchase.

You can also change your tickets anytime up until 5pm the day before your experience by paying a £5 exchange fee. Simply contact us and we’ll email you a gift voucher (minus the £5 fee), so you can rebook when you’re ready.

LONDON'S #1 IMMERSIVE NIGHT OUT* Top Rated 5/5 and #12 of ALL London Nightlife and the only immersive event in the top 20 on Tripadvisor.
8 AWARDS WON! THEA award-winning experience from Layered Reality™ who've won 8 awards so far!
TOP 10% IN THE WORLD Ranked in the top 10% of ALL attractions globally. 98% of guests recommend this.*

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